Your privacy matters to us. This policy explains what data we collect, why, and how we look after it. In short: we only ask for what we need to send you your order, and we never sell your data.
1. What we collect
- Contact details you share with us: name, phone/WhatsApp number and email.
- Shipping details: delivery address and country.
- Order details: the products you ask about or buy.
- Basic usage data: anonymous statistics about how the site is used, to improve it.
We do not store your card or bank details on this website.
2. How we use it
- To answer your messages and prepare your order.
- To ship your products and keep you updated about delivery.
- To handle returns, refunds and support.
- With your consent, to let you know about new products or offers.
3. Who we share it with
We only share the minimum data needed with the people who help fulfil your order — for example the courier or postal service that delivers your package. We never sell or rent your personal data to third parties.
4. Messaging & payments
When you contact us through WhatsApp or arrange payment, those services process your data under their own privacy policies. We recommend reviewing them.
5. Cookies
We use only essential cookies and simple, anonymous analytics to understand what works on the site. You can block cookies in your browser settings at any time.
6. Data retention
We keep your order information only as long as needed for our records and legal obligations, and then delete it.
7. Your rights
You can ask us at any time to:
- See what personal data we hold about you.
- Correct or update it.
- Delete it, unless we must keep it by law.
- Stop receiving our messages.
Just email hello@sellulatam.com and we'll take care of it.
8. Contact
Questions about your privacy? Write to hello@sellulatam.com.