Every order is packed by hand with care and shipped across Latin America. Here's everything you need to know about how and when your package arrives.
Where we ship
We ship to most countries in Latin America. If you're not sure whether we reach your area, just message us before ordering and we'll confirm.
Processing time
We prepare and dispatch orders within 1–3 business days after your payment is confirmed. You'll get a message when your order is on its way.
Delivery times & cost
Delivery time and cost depend on your destination. We always confirm the exact shipping cost with you before you pay. As a guide:
| Destination | Estimated delivery |
|---|---|
| Same country (domestic) | 2–6 business days |
| Rest of Latin America | 7–15 business days |
These are estimates, not guarantees. Customs, holidays and weather can affect delivery times, especially for international orders.
Tracking
When available, we'll share a tracking number so you can follow your package. For local courier deliveries we keep you updated by WhatsApp.
Customs & import fees
For international orders, any customs duties or import taxes charged by the destination country are the responsibility of the customer.
Wrong address or failed delivery
Please double-check your address when ordering. If a package is returned to us because of an incorrect address or a missed delivery, we'll contact you to arrange re-shipping (additional shipping cost may apply).
Lost or damaged packages
If your package is lost in transit or arrives damaged, contact us within 48 hours of the expected delivery or of receiving it. We'll help sort it out with the courier and make it right.
Questions?
Message us on WhatsApp or email hello@sellulatam.com — a real person will reply.